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Despite several requests For extra info and evidence from us, no response was gained from your participant. Therefore, the complaint was rejected as a consequence of inadequate info and lack of interaction.
' Even so, the grievance was later on reopened on the casino's request. The casino clarified that it did not reduce withdrawals but can have briefly suspended them for protection checks, as well as participant's withdrawal was sooner or later processed properly on January 31, 2024. The criticism was then shut as turned down Because the player didn't ensure which they gained the winnings.
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The player from Greece has not obtained the withdrawal that was requested in January. The casino couldn't method the withdrawal in a very well timed way, so we shut the criticism as unresolved.
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The participant from Mexico experienced documented a difficulty with his deposit not reflecting in his casino account. Even with achieving out via Reside chat, he experienced been given no response through the casino. He had knowledgeable us that he made two deposits of 200 Each and every, by way of Oxxo along with a transfer, but had not seen these amounts in his casino account. We experienced encouraged him to Make contact with his payment provider for even more investigation.
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